Privacy Policy

1. Overview

ProFixIQ Appliance Repair (“ProFixIQ”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit https://appliancerepairbayarea.com, call or text us, or request a service through our website, how we use that information, and the choices and rights you have regarding it.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact details such as your name, phone number, email address, and service address
• Service request details such as appliance type, problem description, and preferred appointment times
• Communications you send us by phone, SMS/text message, web form, or email
• Approximate location information (such as city or ZIP code) used to route your request to the nearest technician

3. SMS & Text Message Communications

By submitting your phone number through our website forms and checking the SMS consent box, you expressly consent to receive text messages from ProFixIQ related to your service request — including appointment confirmations, technician arrival updates, and follow-up messages.

• Message frequency varies based on your service activity.
• Message and data rates may apply, based on your mobile carrier plan.
• Reply STOP at any time to opt out of future text messages.
• Reply HELP for assistance, or contact us at (650) 477-3322 or info@appliancerepairbayarea.com.
• Consent to receive SMS messages is not a condition of purchasing any goods or services.
• Carriers are not liable for delayed or undelivered messages.

We retain a record of your consent — including the timestamp and the IP address from which the consent form was submitted — for compliance and verification purposes, consistent with A2P 10DLC and Telephone Consumer Protection Act (TCPA) requirements. We do not share your mobile information with third parties or affiliates for their own marketing or promotional purposes.

4. How We Use Your Information

• To schedule, confirm, and fulfill appliance repair appointments
• To communicate with you about your service request by phone, SMS, or email
• To improve our website, services, and customer experience
• To comply with legal obligations and protect against fraud or misuse

5. How We Share Information

We do not sell your personal information. We may share information with technicians and dispatch staff to fulfill your service request, with service providers who help us operate our business (such as scheduling, communications, and payment processing platforms), and when required to comply with applicable law, legal process, or governmental request.

6. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to request access to, deletion of, or correction of the personal information we hold about you, and to opt out of the “sale” or “sharing” of personal information (we do not sell or share personal information for cross-context behavioral advertising).

To exercise any of these rights, email us at privacy@appliancerepairbayarea.com or call (650) 477-3322. We will respond within the timeframes required by law and will not discriminate against you for exercising these rights.

7. Data Retention & Security

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal and compliance obligations, and resolve disputes. We use reasonable administrative and technical safeguards to protect your information from unauthorized access, use, or disclosure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

Questions about this Privacy Policy or your personal information can be directed to privacy@appliancerepairbayarea.com or (650) 477-3322.